Policies

Payment

When placing an order, payment must be made at the time of checkout. Great Lakes Radiant & Industrials accepts major credit cards including Visa, MasterCard, American Express, and Discover. Customers are responsible for ensuring payment is made at the time of purchase through our checkout process. 

Shipping

Great Lakes Radiant & Industrials ships to the continental United States via our preferred carrier. Shipping and delivery dates depend on product availability. Shipping rate is based on product weight, dimensions, and delivery location. Additional charges apply for residential or limited access deliveries.

Great Lakes Radiant & Industrials is not responsible for shipping delays experienced by the carrier. We will make every effort to inform customers of delivery changes.

The responsibility of Great Lakes Radiant & Industrials ceases upon delivery of material to the carrier. As all goods are shipped at Buyer's risk, any claims for damage or shortage or loss in transit must be filed by the Buyer against the transportation company. We will assist the Buyer in any reasonable way possible with the filing and collection for any claim for damages and/or losses while in transit.) Claims against product shortages or damage will not be considered unless made within 60 days after receipt of the goods.

It is the responsibility of the Buyer to accept or reject the shipment in full. If items are damaged or missing, it is the responsibility of the Buyer to notate the Bill of Lading, notify the driver (carrier), and file a claim. Please reach out to Great Lakes Radiant & Industrials for assistance if needed.

Refunds & Returns

Great Lakes Radiant & Industrials does not accept returned equipment or parts without prior authorization.

A restocking fee of 25% may be charged on all returns. Returns shall be shipped by the Buyer, prepaid to a destination determined by Great Lakes Radiant & Industrials. All returns must include appropriate Return Authorization forms, which will be provided should your return request be approved.

Refunds can take as much as four weeks to process.

To request a return, please email shop@glradiant.com with "Online Return" in the subject line. All Return requests must be accompanied with an explanation noting the reason for the return.  

Privacy Policy

This Privacy Policy governs the manner in which Great Lakes Radiant & Industrials collects, uses, maintains and discloses information collected from users (each, a "User") of the greatlakesradiant.mybigcommerce.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Great Lakes Radiant & Industrials.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an ordersubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, 

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Great Lakes Radiant & Industrials collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Great Lakes Radiant & Industrials has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Great Lakes Radiant & Industrials

24200 Gibson Dr. Warren, MI 48089

888-501-0252

shop@glradiant.com